Swaab Attor­neys earns recer­ti­fi­ca­tion in Mer­i­tas, a glob­al alliance of inde­pen­dent busi­ness law firms

Mer­i­tas is the only law firm alliance with an estab­lished and com­pre­hen­sive means of mon­i­tor­ing the qual­i­ty of its mem­ber firms — a process that saves clients time val­i­dat­ing law firm cre­den­tials and expe­ri­ence. Mer­i­tas mem­ber­ship is selec­tive and by invi­ta­tion only. Firms are reg­u­lar­ly assessed and recer­ti­fied for the breadth of their prac­tice exper­tise and client sat­is­fac­tion. The organization’s exten­sive due dili­gence process ensures that only firms meet­ing the tenets of Mer­i­tas’ unique Qual­i­ty Assur­ance Pro­gram are allowed to main­tain mem­ber­ship. Firm per­for­mance and qual­i­ty feed­back are reflect­ed in a Sat­is­fac­tion Index score, which is made avail­able online.

“We are proud of our firm’s achieve­ments, and look for­ward to con­tin­u­ing our rela­tion­ship with Mer­i­tas,” said Mary Digiglio, Man­ag­ing Part­ner at Swaab Attor­neys. ​“Mer­i­tas’ Qual­i­ty Assur­ance Pro­gram is not just valu­able for our clients seek­ing legal exper­tise around the world; it also pro­vides us with a frame­work to con­sis­tent­ly mon­i­tor and enhance the qual­i­ty of our services.”

The recer­ti­fi­ca­tion process includes exact­ing self-assess­ment, peer review by oth­er law firms and client feed­back. It exam­ines such fac­tors as time­li­ness and qual­i­ty of a firm’s client ser­vice, pro­fes­sion­al con­duct and adher­ence to Mer­i­tas poli­cies includ­ing acknowl­edg­ment of Mer­i­tas firm or client cor­re­spon­dence with­in 24 hours.

“Busi­ness­es trust the Mer­i­tas alliance of law firms for top-tier qual­i­ty, con­ve­nience, con­sis­ten­cy and val­ue,” said Tan­na Moore, pres­i­dent and CEO of Mer­i­tas. ​“Swaab Attor­neys has demon­strat­ed its com­mit­ment to world-class client ser­vice, and there­fore has suc­cess­ful­ly earned its recer­ti­fi­ca­tion in Meritas.”