Portrait photograph of Mary Digiglio
Mary Digiglio
Managing Partner

We have been over­whelmed by the lev­el of par­tic­i­pa­tion and by the amount of pos­i­tive feed­back we have received in our recent client sat­is­fac­tion survey.

Client feed­back and con­tin­u­ous improve­ment are impor­tant to us at Swaab and form a key com­po­nent of our Swaab Brand of Service. 

The key find­ings included:

  1. we exceed­ed your expec­ta­tions when it comes to our performance
  2. you find us extreme­ly easy to work with, and 
  3. you are like­ly to rec­om­mend your key con­tact and Swaab to a friend or colleague. 

This is par­tic­u­lar­ly reward­ing and hum­bling as we con­tin­ue to strive to exceed your expec­ta­tions and pro­vide you with the best pos­si­ble client expe­ri­ence. Once again thank you, and we look for­ward to con­tin­u­ing to pro­vide you with the best pos­si­ble client expe­ri­ence into 2024 and beyond.

If you would like to repub­lish this arti­cle, it is gen­er­al­ly approved, but pri­or to doing so please con­tact the Mar­ket­ing team at marketing@​swaab.​com.​au. This arti­cle is not legal advice and the views and com­ments are of a gen­er­al nature only. This arti­cle is not to be relied upon in sub­sti­tu­tion for detailed legal advice.

Publications

More AI Slop in the Fair Work Juris­dic­tion: The Fight Back

In two recent cas­es both the Fair Work Com­mis­sion (FWC) and Fed­er­al Cir­cuit and Fam­i­ly Court of Aus­tralia (FCF­CoA) have…

NSW Build­ing (Approvals and Prac­ti­tion­ers) Bill 2026 Pass­es Parliament

The Build­ing (Approvals and Prac­ti­tion­ers) Bill 2026 (the Bill) passed through Par­lia­ment on Tues­day after­noon 4 August 2026. The Bill is…

AI Slop v Fair Work Com­mis­sion: The Scourge Continues

For all the talk of how extra­or­di­nary and trans­for­ma­tive arti­fi­cial intel­li­gence (AI) can sup­pos­ed­ly be, it con­tin­ues to be a scourge…

In the News

Michael Byrnes is quot­ed in the arti­cle, ​“Busi­ness­es demand new pow­ers after worker’s ​‘hope­less’ AI claim costs employ­er”, pub­lished in the Aus­tralian on 23 August 2026

Busi­ness­es want new pow­ers because AI-assist­ed employ­ee claims are increas­ing the num­ber of weak or inac­cu­rate work­place com­plaints, forc­ing employ­ers…

Michael Byrnes is quot­ed in the arti­cle, ​“Has the NBI undone itself?”, pub­lished in HR Leader on 19 August 2026

Has the NBI weak­ened its own influ­ence in Aus­trali­a’s work­place and indus­tri­al rela­tions system?Michael Byrnes is quot­ed in the arti­cle, ​“Has…

Michael Byrnes appeared on Mon­ey News with Scott Hay­wood on 2GB, 3AW, 4BC and 6PR on 17 August 2026 to dis­cuss the use of AI by lit­i­gants in mat­ters before the Fair Work Com­mis­sion and oth­er tri­bunals and courts (from 29:15 to 36:45)

Michael Byrnes dis­cussed the use of arti­fi­cial intel­li­gence (AI), includ­ing gen­er­a­tive AI tools such as Chat­G­PT, by lit­i­gants in pro­ceed­ings…

Sign up for our Newsletter

*Mandatory information