All publications relating to ‘Sarah Heuvel’
NSW Fair Trading compliance | What to do if you receive a complaint
You receive a letter from NSW Fair Trading (OFT) in your inbox referring to a ‘complaint’ being lodged against you/your agency and requiring information to be provided within a few days. It’s daunting to receive one of these letters, especially if it’s your first. You’ll be wondering who complained, what did you do…
Residential Tenancies Act 2010 (NSW) reforms and obligations of landlords — effective from 19 May 2025
IntroductionThe Residential Tenancies Act 2010 (NSW) (the Act) and the Residential Tenancies Regulation 2019 (NSW) (the Regulations) have undergone some significant changes following a prolonged and extensive consultation period with property management stakeholders. These changes have generated a lot of buzz as they seek to improve the rights of tenants in NSW and…